We are pleased to be featured in this month’s American Laundry News digital edition, together with our customer Walter E. Nelson, a janitorial, paper and chemical distributor in the Northwest that provides a wide range of laundry products and equipment.
Jerry Roberts, of Walter E. Nelson, explains how he has experienced a significative improvement in the way his technical teams are able to monitor and make detergent adjustements for large laundries, thanks to Hydro’s Dositec multiwasher chemical dispensing system.
This system can dispense 10 chemicals to up to 10 washing machines or can be configured specifically for a tunnel washer with up to five injection points. It offers remote monitoring and control capabilities that allow customers to access critical chemical data and make adjustments from anywhere an Internet connection is available.
Jerry Roberts says the system greatly simplifies the process of pumping chemical accurately in large laundries and reduces maintenance costs dramatically.
To grow its laundry chemical business, the company determined it needed a multiwasher dispensing system with enhanced features and reporting in order to exceed its customers’ expectations in large laundries.
Specifically, Walter E. Nelson desired a dispensing system that provides remote access to critical laundry data, such as formulas, volume of washes, average projection rate, etc. Until recently, few manufacturers offered this type of system, which drove costs up and limited innovation and customer service, according to Roberts.
“The remote management functionality reduces chemical maintenance and response costs by approximately 80% in comparison to our previous system” Roberts says. “Other systems also require significantly more parts to maintain and higher repair and labor costs than the Dositec system”.
Roberts says he likes being able to respond to clients in real time and make chemical changes immediately from anywhere in the world. He no longer is required to call his technicians at multiple locations who would then respond to the site to manually make adjustments.
“The Dositec System gives us real-time information that allows us to address issues immediately,” Roberts says. “For example, we can see from the Dositec reports function that a machine is running a formula at a lower or higher production rate than normal, which allows us to notify a wash house supervisor that an operation review is needed. We can also address wash results issues with on-the-spot formula adjustments if neccesary. This has allowed us to improve our quality of service to customers.”
Source: American Laundry News, December 2016.